FAQ

Shopping

We're available at most retailers such as Bed Bath and Beyond, Walmart, Best Buy, Macy's, Target, Kohl's and Amazon as well as regional retail locations. See this link for international distributors outside the US.

Sales tax will be applied to orders that ship to: Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.

Accessory and parts are currently only available online.

Product Care

We recommend washing the blade by hand with warm soapy water immediately after use. You can use a brush to reach hard to reach areas. The cups and accessories are top shelf dishwasher safe. The motor base should be unplugged and wiped clean with a warm soapy cloth. We do not recommend washing the blade or motor base in the dishwasher. See product care videos here.

Adding more liquid will help. For the best consistency, we recommend adding ingredients in this order: (1) greens (2) fruits (3) powders, seeds, nut butters (4) liquids (5) ice

Blending creates pressure inside the cup to break down ingredients. Make sure not to fill past the max line. The longer your blend cycle is on, the longer pressure builds inside the cup. An alternative is blending multiple times in shorter cycles.

Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the NutriBullet. The ingredients can build up pressure and cause damage to the components and even cause injury.

Each NutriBullet has its own blade and cup that is designed to specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.

Yes they are BPA free.

No, the NutriBullet cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.

We recommend replacing blades every 6 months.

The gasket is not designed to be removed and therefore are not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.

Supplements

We recommend using the servings recommended on each package. Please refer to the nutrition label for serving size of each supplement.

Beginning with the purchase date, the credit card used during checkout will be automatically charged on the same day each month until you adjust or cancel your subscription. Your product(s) will be shipped once your credit card has been charged. There are no commitments, modify or adjust your future orders at any time in your account or by contacting support. Valid for U.S. residents only.

Dietary supplements are not generally formulated for those under 18 years of age. It is best to consult with your child's physician before including the blends in his/her diet.

While our supplements use high quality ingredients, these are dietary supplements and are not generally advised during pregnancy and lactation. Please consult with your doctor before adding to your diet if you are pregnant or nursing

Yes, you may mix different blends into your smoothies—in fact, we encourage it! Our products contain many different ingredients, including many with functional attributes, so combining them in your smoothie will increase the benefits you'll receive. We recommend limiting 3 blends since adding too many might result in less-than delicious flavor combinations.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products. Our team is currently working on filing required paperwork for official non-gmo certification.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products. None of our products are formulated with wheat ingredients or derivatives. The facility where these are manufactured maintains stringent food safety standards to prevent cross contamination. Official certifications require robust testing and expense. Our team is currently working on filing required paperwork for official gluten-free certification.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products.

Official certifications require robust testing and expense. Our team is currently working on filing required paperwork for official vegan certification.

To maintain freshness, we recommend you tightly seal your supplements and store them in a cool, dry, dark place. For best results, consume within one month after opening. Our products have undergone stability testing for shelf-life and all remain great for over 1 year unopened. Avoid storing your supplements in glove boxes, bathrooms & any places where there is a lot of moisture or heat.

Our powders are filled by weight, not volume. When our powders are first mixed, they are very 'fluffy' and fill the containers. During the shipping process, or any time they are agitated, the powders tend to settle and become denser.

Yes, we test every batch that is manufactured with a robust quality assurance program that goes even beyond what the FDA cGMP regulation requirements are for safety. NutriBullet's SuperFood blends meet the highest quality standards and we follow the California’s Proposition 65 regulations and state warnings.

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.

Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.

Where our products carry a Prop 65 warning, the levels are naturally occurring such as in spinach powder, cacao or plant-based proteins. The concentration levels of chemicals considered to pose a risk in Prop 65 are significantly lower than the levels given by the World Health Organization (WHO)—the global authority of health and disease. For example, the rate of lead exposure considered a risk by Prop 65 is 0.5ug (0.0000005 g) per day, 40 times lower than the WHO’s rate, listed at 20ug (0.000020 g) per day. We test all of our raw ingredients and finished products for heavy metals and other toxic chemicals, and assure that all products released fall well within the safety limits provided by the World Health Organization.

Please visit https://www.p65warnings.ca.gov/ for more information regarding Prop 65.

Our products are produced in California, though we source the highest quality ingredients from around the world. Our team physically visits and audits every facility before we manufacture product to ensure the facility meets our incredibly demanding quality & purity standards.

Our products are great in lots of different things including water, oatmeal, juice or almond milk. Check the individual product for our best recommended uses!

Ultimate Energy Matcha & Ultimate Energy Espresso both contain tree nuts: coconut. The rest of our line has formulas that do not contain specific allergens. All of our products are manufactured in a facility that also processes milk, eggs, soy, wheat, peanuts, tree nuts, fish and crustacean shellfish.

Currently we only distribute & market our supplements in the USA.

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Warranty

Registering your warranty helps us determine if your unit is authentic and assist with warranty service. Please note that we will still require your serial number and model number for verification, as well as your proof of purchase if you haven't already submitted it.

You will need your warranty registration card or the 15 digit serial number located on the sticker beneath the motor base (between the feet) as well as your proof of purchase, showing purchase date, item purchased and seller name.

The serial number is on a white sticker, under the barcode under the power base. It is also on the warranty card that came with your product.

The serial number will have a series of numbers and may include 1 or 2 letters. Please be sure not to confuse the letter I for the number 1 or the letter S for the number 5. If this is not the case, please contact our customer service for further assistance.

Contact

If you find it or need more help, please contact us